Terms & Conditions
Hello Hearing Studios
Effective Date: August 2026
1. Acceptance of These Terms
These Terms & Conditions govern your use of the Hello Hearing Studios website and your purchase of products and services from us. By using this website, scheduling an appointment, providing your phone number, or purchasing from us, you agree to these Terms. If you do not agree, please do not use the website or our services.
2. Who We Are
This website is operated by Hello Hearing Group, Inc., doing business as Hello Hearing Studios ("we," "our," or "us"), a Deleware established corporation with its principal place of business at 2000 S. Colorado Blvd., T1, Suite 7300, Denver, CO 80222.
3. Use of Our Website
You may use this website for lawful purposes only. You agree not to use the site in any way that could damage, disable, or impair it, attempt to gain unauthorized access to any part of it, or use automated systems to extract data from it without our written permission.
We may modify, suspend, or discontinue any part of the website at any time without notice.
4. Medical Disclaimer
The content on this website is provided for general information only. It is not medical advice, and it is not a substitute for professional evaluation, diagnosis, or treatment by a qualified hearing care provider.
Hearing loss can have many causes, some of which require medical attention. Reading this website does not create a provider-patient relationship. Never disregard professional advice or delay seeking it because of something you read here.
Any online hearing screening, questionnaire, or self-assessment tool offered through this website is a preliminary screening only. It is not a diagnostic hearing evaluation and does not replace an in-person assessment at one of our studios.
If you experience sudden hearing loss, hearing loss in one ear, ear pain, drainage from the ear, or dizziness, seek medical attention promptly.
5. Appointments and Scheduling
Appointments may be scheduled through this website, by phone, or in person. Scheduling an appointment does not create an obligation to purchase anything.
If you need to cancel or reschedule, we ask that you give us at least 24 notice so we can offer the time to another patient. We do not charge a cancellation or no-show fee, though we appreciate as much notice as you can give.
6. Products, Pricing, and Availability
Prices for hearing aids, accessories, and services are shown in U.S. dollars and are subject to change without notice. We make every effort to display accurate pricing and product information, but errors can occur. If we discover an error in the price or description of a product you have ordered, we will contact you before proceeding and you may cancel without charge.
Product availability, features, and manufacturer specifications may change. Photographs and descriptions are for illustration and may not reflect the exact device you receive.
Comparative pricing claims on this website, including savings stated against manufacturer suggested retail price, are based on published and quoted retail pricing for comparable premium hearing aid models from national and regional providers, including Miracle-Ear, HearingLife, HearUSA, and Sound Relief, surveyed as of April 2026. Comparable devices from these providers commonly range from $4,000 to $7,500 per pair, with premium models reaching $9,000.
7. The 45-Day Risk-Free Trial
Hearing aids purchased from Hello Hearing Studios include a 45-day trial period. If you are not satisfied, you may return the devices for a refund, subject to the terms below.
- The trial period begins on the date your hearing aids are fitted.
- To return, contact your studio within the trial period and return the devices in person at the studio where you were fitted in their original condition with all accessories and packaging.
- The refund covers the full purchase price of the hearing aids, including any amount paid toward the devices.
- No restocking, fitting, or evaluation fee is retained. Your refund is 100% of what you paid for the devices.
- Refunds are issued to the original payment method within 10 business days of the device being received and inspected.
- Custom-molded earpieces and accessories are made specifically for you and are not returnable, though this does not affect the refund on the devices themselves.
8. Payment and Insurance
Payment is due at the time of fitting, unless a payment plan has been arranged. We accept major credit and debit cards, checks, and HSA/FSA cards. Financing is available through CareCredit and Cherry, subject to their approval and terms.
Where we bill a health plan or third-party payer on your behalf, you remain responsible for any amount not covered. Coverage estimates we provide are estimates only and are not a guarantee of payment by your plan.
9. Warranty and Service
Hearing aids are covered by the manufacturer's warranty, which varies by device and is provided with your purchase. Every fitting includes real-ear measurement to verify your devices are programmed to your hearing. Follow-up adjustments and routine service are provided as part of your care with us. Patients enrolled in our Lifetime Service Plan receive follow-up care, adjustments, cleanings, software updates, and annual real-ear measurement with recalibration for the life of the devices. Outside of that plan, a full hearing evaluation with reprogramming and real-ear measurement is available for $275, and includes a complimentary adjustment within 30 days if anything needs refining.
Manufacturer warranties are provided by the manufacturer, not by us, and are subject to the manufacturer's own terms.
10. SMS Messaging Program
By providing your mobile phone number, you agree to receive SMS messages from Hello Hearing Studios. These messages may include appointment reminders, service updates, special offers, and other information related to our services.
Consent
When you submit your phone number to us, you are giving express consent to receive SMS messages from Hello Hearing Studios. Consent is not a condition of purchase.
Message Frequency
Message frequency may vary depending on your interactions with us, such as appointment scheduling or promotional campaigns.
Opt-Out Instructions
You may opt out at any time. Reply STOP to unsubscribe, or HELP for assistance. Your opt-out request will be honored immediately.
Message & Data Rates
Message and data rates may apply to each SMS message sent or received, depending on your wireless plan. Please contact your mobile carrier for details.
Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
Privacy
SMS opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services. See our Privacy Policy for how we handle your information generally, and our Notice of Privacy Practices for health information.
11. Intellectual Property
All content on this website, including text, images, graphics, logos, and the Hello Hearing Studios name and marks, is owned by us or our licensors and protected by copyright and trademark law. You may not reproduce, distribute, or create derivative works from it without our written permission.
Manufacturer names and product marks, including Phonak, Signia, and Oticon, Widex, Starkey, and ReSound are the property of their respective owners and are used here to identify the products we carry.
12. Third-Party Websites and Services
Our website links to third-party services, including our online appointment scheduling tool. We are not responsible for the content, security, or privacy practices of those services, and your use of them is governed by their own terms.
13. Disclaimer of Warranties
This website and its content are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.
Nothing in this section limits the manufacturer warranties that accompany products you purchase, or any rights you have under Colorado law that cannot be waived.
14. Limitation of Liability
To the fullest extent permitted by law, Hello Hearing Group, Inc. and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of this website.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded, including liability arising from the professional hearing care services we provide.
15. Indemnification
You agree to indemnify and hold harmless Hello Hearing Group, Inc. from any claims, losses, or expenses arising out of your misuse of this website or your violation of these Terms.
16. Governing Law
These Terms are governed by the laws of the State of Colorado, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of this website will be brought in the state or federal courts located in Denver County, Colorado, and you consent to the jurisdiction of those courts.
17. Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised effective date, and will apply to use of the website and purchases made after that date.
18. Contact Us
Questions about these Terms:
Hello Hearing Studios
2000 S. Colorado Blvd., T1, Suite 7300
Denver, CO 80222
Email: riley.williams@hellohearingstudios.com
Phone: (720) 674-8647