Notice of Privacy Practices (HIPAA).
Hello Hearing Studios
Effective Date: January 2025
1. Our Responsibilities
Hello Hearing Studios is committed to protecting the privacy of your health information. We are required by law to:
Maintain the privacy and security of your protected health information (PHI).
Provide you with this Notice of Privacy Practices.
Follow the terms of this Notice.
Notify you promptly if a breach occurs that may have compromised the privacy or security of your PHI.
2. How We May Use and Disclose Your Health Information
We may use or disclose your PHI for the following purposes without your written permission:
Treatment
We may use and share your information to provide, coordinate, or manage your hearing care and related services. For example, we may share test results with other healthcare providers involved in your care.
Payment
We may use and disclose your PHI to bill and collect payment for services. For example, we may provide information to your health insurance company to obtain prior authorization or payment.
Healthcare Operations
We may use and disclose your PHI for business and operational purposes, such as quality assessment, training staff, and improving our services.
When Required by Law
We may disclose PHI if required to do so by federal, state, or local law, or in response to a valid legal process.
Public Health & Safety
We may disclose PHI for public health activities, to prevent or control disease, or when necessary to prevent a serious threat to health and safety.
Other Permitted Uses
We may share PHI with business associates who perform services on our behalf (such as billing or IT support) under contracts that require them to safeguard your information.
3. Uses and Disclosures Requiring Your Authorization
We will not use or share your PHI for purposes such as:
Marketing unrelated to your care.
Sale of your information.
Most sharing of psychotherapy notes.
Unless you give us written permission. If you authorize us to use or disclose your PHI, you may revoke that authorization in writing at any time.
4. Your Rights
You have the following rights regarding your health information:
Right to Access: You may request a copy of your health records in paper or electronic form.
Right to Amend: You may ask us to correct information you believe is incorrect or incomplete.
Right to Restrict: You may request restrictions on certain uses or disclosures. We are not always required to agree but will comply when legally required.
Right to Confidential Communications: You may request that we contact you by alternative means (e.g., at a different address or phone number).
Right to an Accounting of Disclosures: You may request a list of certain disclosures we made of your PHI.
Right to a Paper Copy: You may request a paper copy of this Notice, even if you agreed to receive it electronically.
Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. You will not face retaliation for filing a complaint.
5. Contact Information
If you have questions about this Notice or wish to exercise your privacy rights, please contact:
Privacy Officer
Hello Hearing Studios
2000 S. Colorado Blvd. T1 Suite 7300
Denver, CO 80222
Email: riley.williams@hellohearingstudios.com
Phone: (303) 956-1823
You may also file a complaint with the:
Office for Civil Rights (OCR)
U.S. Department of Health and Human Services
Website: https://www.hhs.gov/ocr/privacy/hipaa/complaints/
6. Changes to This Notice
We may change this Notice at any time. The updated Notice will apply to all PHI we maintain and will be posted on our website and available in our office.