Patient Care Coordinator

Hello Hearing Studios is a fast-growing, owner-led hearing care business with 5 locations across Colorado, and we're now growing into new states. We'd love to add a Patient Care Coordinator to our small but fast-growing team as soon as possible. Our patient-centric approach is the core of our success, and we're looking for people who share our passion for going the extra mile for every patient.

We're looking for a customer-centric team member to join our team and help elevate what we already have the pleasure of doing: helping people every day!

Your path to becoming a provider. This is the role for anyone who wants to earn their Hearing Instrument Specialist (HIS) license. We're building our Patient Care Coordinator position into a pipeline for the hours, hands-on knowledge and training you need to pursue your HIS license once you meet your state's requirements. If you want to become a hearing care provider, this is the perfect place to start, and we'll prioritize your growth along the way.

As our Patient Care Coordinator, you're the first smile our patients see when they walk through the door, and often the first voice they hear on the phone. This is a fast-paced, front-of-house role that blends customer service, medical office coordination and day-to-day technology use, so we're looking for someone who is personable, highly organized and comfortable learning new systems.

The ideal candidate has previous experience in a front desk, medical office or patient/customer coordination role, is naturally warm and outgoing with patients, and is tech-savvy enough to confidently juggle multiple software systems and administrative tasks at once without losing track of details.

Your day-to-day will include, but not be limited to:

• Answering incoming phone calls and returning voicemails and text messages
• Confirming, rescheduling and canceling appointments by phone and text, and consolidating appointments for schedule efficiency
• Handling daily to-dos, like checking in with patients, following up on orders and placing orders
• Managing incoming and outgoing product inventory and readying patient orders before their appointments
• Checking patients in at the office and making sure all intake information is correct
• Verifying patient insurance benefits
• Keeping accurate records across multiple software systems (scheduling, practice management, insurance verification portals and more)
• Helping with minor patient tasks when needed, like changing hearing aid parts or helping a patient connect their smartphone

Job type: Full-time, in person, 8-hour shifts
Benefits: Health, dental and vision insurance, plus paid sick time and paid time off

• Prior front desk or medical office experience. You've worked in a medical office, healthcare front desk or similar patient or customer coordination role, and you understand the pace and responsibility that come with it.
• Tech-savvy. You're comfortable working across multiple software systems (scheduling, practice management, insurance verification and more) and pick up new tools quickly.
• Strong multitasker. You can manage a ringing phone, a patient at the front desk and an unfinished to-do list at the same time without missing a beat.
• Highly organized. Details don't slip through the cracks on your watch, especially patient intake and insurance information.
• Personable and outgoing. You enjoy people and bring warmth and energy to every interaction, in person and over the phone.
• Team player. We're a close-knit team that has a lot of fun together, and we're looking for someone who enjoys brightening up the room as much as we do.
• Flexible and adaptive. As a fast-growing company, we try new things and adapt together to keep helping more people get access to premium hearing devices.
• 3+ years of front office or admin experience preferred
• Aspiring provider? Even better. If you want to become a Hearing Instrument Specialist, we'll support your training and prioritize your growth.