Customer Experience Coordinator
Thanks for your interest in joining the Hello Hearing hive. Here's a look at the role, what we're looking for and how to apply.
How to ApplyWhat We're Building
We started Hello Hearing Studios on a simple belief: people shouldn't have to choose between expert care and a fair price. We're owner-led, non-franchise and manufacturer-independent, so we recommend what truly fits each person and fit every device using gold-standard practices like real-ear measurement. Just as important, we build genuine, lasting relationships with our patients, because we want to make a real difference in every community we're part of.
As we grow into new states, we won't compromise on care quality. The expert care our patients describe in their reviews is the standard we're protecting. We want to bring that care to more people, and we're open to new ideas to get there, especially as we expand our hybrid care model. We're looking for ambitious people who want to be part of that vision and grow into key members of our team from these early stages.
If you thrive in a fast-paced, growing environment and you're great at what you do, we'd like to hear from you, even if you don't meet every requirement on a posting. When we find the right person, we're open to talking about roles we haven't posted yet. Thank you for your interest in Hello Hearing Studios. We look forward to getting to know you, and hopefully welcoming you to the hive.
— Hendrik Oellers & Riley Williams, Founders
Job Description
As our Customer Experience Coordinator, you'll often be the first real conversation someone has with Hello Hearing Studios. Many people come to us feeling overwhelmed, skeptical or misinformed about hearing aids. Your job is to make the process feel clear, comfortable and trustworthy, and to help the right people take the next step.
This role blends customer education, relationship building and appointment coordination. Working from our Denver headquarters, you'll handle scheduling and online inquiries for all of our studios.
What you'll do:
- Call and text warm inbound leads: people who have already shown interest
- Learn about each person's hearing situation, lifestyle and concerns
- Explain hearing aid options and what to expect, including pricing, insurance and financing
- Build trust through empathy, professionalism and confident communication
- Follow up consistently by phone, text and email to keep people moving forward
- Identify who's a good fit for an in-person visit, demo or trial
- Schedule appointments across our studios and reduce no-shows with proactive confirmations
- Keep clean notes and next steps in our CRM
Why you'll love working here:
- A mission-driven company where sales and care work together, not against each other
- Clear growth opportunities as Hello Hearing Studios expands into new states
- A close-knit team that goes the extra mile for patients and for each other
Job type: Full-time, in person at our Denver headquarters
Benefits: Medical, dental and vision insurance, plus generous paid time off
What We're Looking For
- Confident on the phone. You enjoy talking with people and can guide a conversation with warmth and clarity.
- A great first impression. You take pride in making people feel welcome, heard and respected.
- A natural guide. You like helping people work through important decisions without pressure.
- Organized and consistent. You follow up on time, keep clean notes, and don't let details slip.
- Tech-savvy. You're comfortable working across a CRM, scheduling tools and texting platforms, and you pick up new systems quickly.
- Steady in a fast pace. You stay focused and positive when the phones are busy.
- Purpose-driven. You want a career that improves access to hearing care, not just one that hits a quota.
- Experience in customer service, patient coordination or a phone-based role is a plus.
How to Apply
- Click the button below. It will open a new email to our hiring team at careers@hellohearinggroup.com.
- Tell us your name, the position and location you're interested in, and a little about yourself. Please attach your resume so we can keep it on file.
- We'll reach back out to set up a formal interview process. Feel free to include any questions in your email; we'll connect and walk through the full process after your initial outreach.
Prefer to email directly? Reach us anytime at careers@hellohearinggroup.com.
Denver, CO (headquarters)
You're early! Our Indeed job postings are still being set up. For now, please apply directly through our email at careers@hellohearinggroup.com.